In the rapidly evolving healthcare industry, traditional approaches are increasingly becoming ineffective. In a complex and dynamic market environment, delivering true value to both patients and healthcare providers requires a comprehensive perspective and practical frameworks for strategy development.
This seminar will explore how to align Patient Journey and Customer Experience Mapping, focusing on the strategic insights that emerge at their intersection—the “Healthcare Crossroads.”
◆ Define the Healthcare Crossroads to uncover the moments where true value is created
◆ Understand the Six Layers of the Patient Journey for a deeper grasp of patient experiences
◆ Leverage Customer Experience Mapping to craft actionable strategic insights
Don’t miss this opportunity to gain fresh perspectives and practical tools to build strategies for 2025 and beyond!
2025 New Year’s Seminar
Speaker
Jeffrey Schnack, President, 3Rock KK
Date & Time
Monday, January 14, 2025, 18:00 Start
Platform
Zoom Video webinar
Participants will be contacted with a link for participation before the event.
※ This seminar will be held in Japanese.
Course Fee
Free
Registration
Please fill out the form below to apply.
Registrations are now closed. Thank you for the many applications!
* There is a limited number of seats available.
* We reserve the right to refuse applications from those who belong to competing companies.